VanLife Campers | Last update : September 18th 2025

1. Introduction

At VanLife Campers, protecting your personal information is a priority. This policy explains how we collect, use, disclose, retain, and protect your personal information in accordance with Quebec Law 25.

2. Person Responsible for the Protection of Personal Information

For any questions or requests regarding your personal information, you may contact:

• Name: Catherine Vachon
• Position: VP, Business Development, Communications and Marketing
• Email: catherinevachon@vanlifecampers.com
• Phone: +1 514-903-1995

3. Information We Collect

We may collect several types of personal information depending on how you interact with our site:

3.1 Information Provided Through Forms

When you fill out a contact form or a newsletter subscription form, we may collect the following information:

• First and last name
• Email address
• Phone number (if provided)
• Information related to your request or message

3.2 Information Related to Account Creation and Management

When you create an account on our site (“My Account”), we may collect:

• First and last name
• Email address
• Postal address
• Phone number

3.3 Information Related to the Online Store

When you make a purchase through our WooCommerce store, we collect:

• First and last name
• Email address
• Billing and shipping address
• Phone number
• Payment information (e.g., credit card number – processed via Stripe)

We do not store or have access to full credit card numbers on our servers.

3.4 Information Related to Rentals (Checkfront)

When you book a rental through our Checkfront system, we collect:

• First and last name
• Email address
• Phone number
• Postal address
• Payment information (processed via Stripe or another secure processor integrated with Checkfront)

Payment information is transmitted securely and directly to these services.

3.5 Information Collected Automatically During Browsing

When you browse our site, certain information is automatically collected for statistical, marketing, or functional purposes via cookies:

• Anonymized IP address
• Browser type and operating system
• Pages visited and duration of visit
• Source of traffic (e.g., UTM campaigns, search engines, ads)
• Audience data (e.g., via Google Analytics, Facebook Pixel)

4. Purposes of Collection

Information is collected for the following purposes:

• Manage your account and preferences
• Process your orders and rentals, and send confirmations
• Respond to your requests via contact forms
• Send you newsletters (with your consent)
• Measure and improve our marketing performance
• Personalize the ads you see (Google Ads, Facebook Ads)

5. Methods of Collection

Information is collected through:

• Forms on our website
• “My Account” section
• WooCommerce online store
• Checkfront rental system
• Tracking tools (Google Analytics, Facebook Pixel, Google Tag Manager, etc.)
• Session and persistent cookies (see Cookie Policy below)

6. Disclosure to Third Parties

Some providers to whom we transmit your data may be located outside Quebec, including:

• Google LLC (Analytics, Ads, AdSense, Tag Manager)
• Meta Platforms, Inc. (Facebook Pixel, Facebook Ads)
• Mailchimp (newsletters)
• Stripe Payments Canada Ltd. (secure online payment)
• Checkfront (rental management)

These providers are subject to their own privacy policies and contractual agreements ensuring data protection.

7. Data Retention

We retain your personal information only for as long as necessary to achieve the stated purposes or as required by law. Data related to newsletters is deleted as soon as you withdraw your consent.

8. Security

Technical and organizational measures are in place to protect your personal information, including restricted access, encryption, and regular backups.

9. Your Rights

You have the right to access your personal information, request its correction or deletion. You also have the right to withdraw your consent at any time, as well as the right to data portability. You may file a complaint with the Commission d’accès à l’information du Québec if necessary.

10. Cookie Policy

We use cookies to enhance your experience, measure our site’s audience, and personalize advertising. The use of cookies is managed by the Complianz plugin.

Types of cookies used:

• Essential cookies: Site functionality (WordPress, WPML, security)
• Performance cookies: Google Analytics, UTM cookies
• Marketing cookies: Facebook Pixel, Google Ads, Facebook Ads, Google AdSense
• Management cookies: Google Tag Manager

Consent:

On your first visit, a banner will invite you to accept, refuse, or customize your cookie preferences. You can change your consent at any time via the following link: Manage my cookie preferences

Cookie retention period:

Cookies are retained for a maximum of 13 months, in accordance with applicable regulations.

11. Privacy Incidents

In the event of an incident involving your personal information that presents a serious risk of harm, we will notify the Commission d’accès à l’information as well as the affected individuals, as required by law. A register of these incidents is maintained.

12. Modifications

This policy may be modified without prior notice. The date of the last update is always indicated at the top of the page.